We have had a number of situations where staff members have used Code5 and have felt that there was support in the background, irrespective of whether there was a need to summon assistance. In terms of peace of mind for that particular member of staff, the feedback we’ve got is that it is an important part of the way that they carry out their duties.

I kind of look at it in terms of an insurance policy, that perhaps members of staff maybe don’t realise they’ve got it and don’t realise how useful it is until they actually need to operate the system.

Code5 is a good service. Staff can use their own mobile phones so there is no need to change or carry more equipment. Experienced operators are always there for them 24/7. It also provides staff with the ability to record ‘difficult’ appointments and keep a central file in case allegations are made later.