24/7 operator response
At SitexOrbis UK-based response centre emergency calls are handled 24/7, 365 days a year by teams of operators, not machines.
SitexOrbis operators are highly experienced in handling sensitive situations. Several are ambulance trained. Once they receive an SOS call they will take the appropriate action and usually stay on-the-line until the issue has been resolved.
Their experience has won SitexOrbis the authority to dial the emergency services direct throughout the country so that help arrives at the scene faster than by dialling 999.
State of the art on-screen mapping technology enables operators to give the emergency services the location of the incident within up to five metres accuracy for lone workers with GPS phones.
While in an emergency on non-GPS phones, on screen maps showing where the call was made are verified by retrieving voice messaging left by lone workers giving their intended whereabouts or by speaking directly with an operator.
Audio recordings made of all incidents have helped to gain numerous convictions by providing irrefutable evidence that perpetrators were at the scene of the crime and conveying the full force of the attack better than any written report.