Providing crucial support to clients and customers in the fight against ASB, our support lines help gather vital court evidence whilst simultaneously assisting landlord's with early intervention and help meet the audit requirements of KLOE6 and the Respect Agenda.

Calls are answered 24/7 by UK based operators who are experienced in handling sensitive situations and trained to impartially enter details in to a secure database accurately, using the caller’s wording where required.

Key benefits to your customer:

• Intelligent escalation procedures
• Residents welfare is paramount
• Used in conjunction with our Lone Worker service can offer a unique witness support service
• Calls handled by operators not voice recordings
• Unique reference numbers given for incidents reported ensures customers are comforted in the knowledge that their call is being taken seriously

Online diary of events:

• Written from victims’ verbal reports
• Can be immediately updated as events unfold
• Diary can be used in court as evidence together with DVD audio recordings